The Art Of Conversation In Workplace Communication
Don't underestimate " Conversation "But it is Interpersonal communication It is necessary and important to connect with others. Therefore, a good communication master is also a master of conversation. If you want to do that, the following are essential:
(1) should be good at using. politeness language
Politeness is the outward expression of respect for others and the thread of mutual affinity between the two sides. People have a keen sense of courtesy. Sometimes, even a simple word like "you" and "please" can make others feel warm and kind.
(two) don't forget. Conversation objective
The purpose of conversation usually has several points: advising the other side to correct some shortcomings; asking the other person a question; asking the other party to complete a task; understanding each other's opinions on the work; and being familiar with the psychological characteristics of the other party.
A good at communication A man must not be a man who speaks in a confused way, Don Laci, who is out of his mind.
(three) listen patiently. Conversation And show interest.
When speaking, you should be good at using your posture, expression, interjection and interjection. Such as a slight smile, a nod of agreement, etc., will make the conversation more harmonious. Do not look left and right, absent mindedness, or watch the watch from time to time.
(四)应善于回应对方的感受
If Conversation When someone else is very sad or worried about something, he should first say in a considerate way: "I understand your mood, if I, I will." In this way, you will make the other person feel that you are respectful of his feelings, so that you can form an atmosphere of sympathy and trust, so that your advice will also be effective.
(五)应善于使自己等同于对方
Humans have the tendency to believe in their own people. An experienced talker always makes his voice, volume and rhythm fit with each other, so he can try to give his partner a psychological sense of compatibility. For example, sitting side by side is more psychological than sitting in opposite directions. Sitting straight up and sitting on the side of a chair, you seem to respect others.
(六)应善于观察对方的气质和性格
If you talk with "passionate" people, you will find that the other person has strong emotions and obvious inner activities. When talking with "quiet and desert" people, you will find that the other person is heavy spoken and deeply emotional. When talking with plain casual people, you will find that the other person is careless and careless. For different temperament and character, different ways of conversation should be adopted.
(七)应善于观察对方的眼睛
In non-verbal communication, eyes play an important role. Eyes can express emotions and feelings and reflect people's psychological changes. When you are happy, your eyes are bright and bright, your eyes are glazed when you are sad; when you are watching, you can not see eye to eye; when you are surprised, you are dumbfounded. That is to say, people's eyes are hard to fake, and all mental activities of human beings are revealed through their eyes. For this reason, the interlocutors can understand the mental state and changes of people through subtle changes in the eyes.
(八)应力戒先入为主
We must be good at overcoming the initial effect of social perception. And this initial effect is known as "preconceived". Some people have the ability to deliberately create a good first impression and hide their original face. Therefore, we should hold an objective and critical attitude in conversation, rather than just impression.
(九)要消除对方的迎合心理
In the process of conversation, the other side showed some kind of motive to express his insinability, to act in accordance with the wind, or to half up. To do this, we should try to get the other person to understand their attitude in the process of conversation. They are interested in the real situation and are disgusted with the words of flattery and flattery so that they can get more authentic and reliable information from the conversation.
(十)要善于选择谈话机会
A person speaks more in his own or familiar surroundings than in others or unfamiliar surroundings. Persuasiveness For this reason, he can make use of his "home advantage" in his spare time or speak in a natural state of mind which is unguarded by others. Even a mere word can yield unexpected gains.
Editor: vivi
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