Taobao Sellers Were Promoted To &Nbsp By 1 Yuan, With Millions Of Losses.

Yesterday (September 1st) morning, netizen Xiao Yu (a pseudonym) found that she was in TaoBao There are dozens of group buying businesses on the open shoe store. It can be seen that the price is foolish: the page shows that the transaction price of these transactions is 16 yuan, and the price per plane is 15 yuan, which is equivalent to 1 yuan for each pair of shoes. The original price of these shoes is 108 yuan, even for group buying, promotional price is 85 yuan.

Many sellers of Taobao said yesterday that they set up in Taobao shop. Group buying The price of goods was changed to 1 yuan, and the "promoted" goods were snapped up. According to preliminary estimates, the seller's losses range from several hundred yuan to several million yuan.

In response, Taobao responded that it might be a mistake in the third party software or a hacker attack, resulting in an emergency verification and formulation of the solution. As of press release, Taobao has not announced further information.

The seller asked to cancel the buyer.

Xiao Yu is not the only seller. Yesterday afternoon, in a chat group, dozens of sellers with similar experiences have been gathered.

Some sellers reflected the above situation to Taobao. The answer was that Taobao and the third party software "group buying treasure" were attacked, resulting in the price of many shops being changed to 1 yuan. But there is no final conclusion.

In the chat group, the owner of a digital product store said that from 1 a.m. in the morning of September 1st to 9 o'clock yesterday morning, his shop had been snapped up 7000 pieces of "1 yuan promotional items", the original price of these commodities ranged from 100 yuan to 500 yuan, and if shipped, the loss would reach millions of dollars.

After finding the above situation, the shopkeepers stopped "1 yuan". Promotion "The product" is sold, and a notice is posted on the front page of the shop, which tells the buyer not to deliver the goods for the time being, or to ask the buyer to refund or cancel the transaction.

However, these sellers are worried that if the transaction is cancelled, they will be systematically recorded. The high volume of returns will cause a great blow to the reputation of the store. They said they would wait for further information from Taobao to make a decision.

Sellers are depressed. What is the mentality of buyers?

Netizen Mu Xue (pseudonym) bought nearly 1000 pieces of "1 yuan promotional items" yesterday morning, and paid half of them. She is a senior buyer of Taobao. "No need to think about it, it must be a system problem, but who will not take advantage of it?"

As expected, she later saw the news that "Taobao group buying could be attacked". Mu Xue claimed to have learned the law. She thought that under such circumstances, the transaction had already taken shape and the situation was favourable to the buyers. She also joined the sellers chat group, advised sellers to "Empathy", shipped as soon as possible, and then Taobao claims.

Taobao: third party software or attacked

Yesterday, the "daily economic news" reporter contacted the relevant person in charge of Taobao network, asking them to respond to this matter. The other said that the transaction was provided by Taobao's third party partner, group buying treasure. "Group buying treasure" provides a "similar group buying navigation plug-in" for Taobao group buying. The above price is wrong, "it is possible that the third party software is wrong or hacked."

The person in charge said that the power and responsibility were being determined and Taobao was counting the amount of merchandise sold and the total amount involved.

"All applications of" group buying treasure "have been suspended, and urgent verification and formulation of the plan are being made. Taobao official said.

However, as of press time, the reporter still did not receive further information from Taobao.

A netizen found a Taobao service agreement on Taobao, one of which is: the quality and quality of the third party sites and software are independently handled by the third parties. If the third party site or software has vulnerabilities, defects, malfunctions, viruses and other related causes, you may ask Taobao to coordinate, but you should not assume any responsibility for Taobao's login and use of the third party site or software.

Legal person: Taobao has joint and several liability.

In view of the disputes between buyers and sellers in the above events, and how to define the responsibilities of Taobao and group buying, the daily economic news reporter interviewed Wang Fengchang, the head of law net. Law net is a well-known consumer rights protection website. It has organized consumers to protect HP notebook.

"If the consumer submits an order and pays the payment, the sales contract is established." Wang Fengchang said that if the seller did not deliver the goods, consumers could sue the court. Requirement The seller fulfil the contract. At the same time, consumers can also sue Taobao and "group buying treasure" as joint and several liability persons.

On the seller side, if it is caused by the system error caused by the Taobao network, the loss can be caused by the price change. After the shipment is made to the buyer, the seller will recover the loss from Taobao.

Wang Fengchang said that unless Taobao can produce conclusive evidence to prove that the above price errors are caused by hacker attacks or other force majeure, it is necessary to assume responsibility for compensation to businesses.

As for Taobao's above service agreement, Wang Fengchang thinks this is the "overlord clause". "The seller's motive is based on the trust of Taobao platform, so that it can cooperate with its third party partners." Wang Fengchang believes that Taobao can not be a problem on the third party platform, and defense against businesses and consumers, but Taobao can recover compensation from third party partners.

The seller said: the loss is heavy and will not be delivered temporarily. Let's see what Taobao says. Buyer: who will not take advantage of cheap? I hope the seller will deliver the goods as soon as possible. Taobao: if the price is wrong, it may be that the third party software is wrong or hacked. Experts: consumers submit orders and pay, equivalent to the establishment of a sales contract.