How To Keep Regular Customers In Clothing Stores

How to increase couture I think this is a problem that puzzles many shopkeepers. If you open a store to do business, it will be easier to do business if you have regular customers to take care of. Especially some community clothing stores rely on the gathering of popularity. So how can you keep the old customers in your shop? I summarize some experiences for your reference:

　　 1、 Always put yourself in the position of customers

How do you want to be treated? How did you solve the problem you encountered last time? Put yourself in the customer's position, and you will find the best way to solve such complaints.

　 2、 You are the enterprise

Even if your company has a large number of branches and thousands of employees, for customers, the company is you, and it is you who contact with them directly. Customers see your company as a whole just to meet their requirements. It's your job, and you can't push others to do it. You can only do it as well as you can.

　　 3、 Say more "we" and less "me"

When the salesperson says "we", he will give the other party a psychological hint: the salesperson and the customer are together, thinking from the customer's point of view, so he uses "we" instead of me.

　 4、 Words used in any situation

Customers don't want to hear, "I can't do it". They want to hear "I will try my best", "This is not a simple question" or "I want to ask my boss"; Never say "this is a problem", but "there will be a way"; With you Repeat customer Say "this is the way to solve the problem" instead of "you must do this to solve the problem"; What if the customer asks you for something that is impossible? Very simple: from the customer's point of view, try to say: "This is not in line with our company's routine, but let's try to find other solutions".

　　 5、 Show that you have enough time

Although you are overloaded and your boss supervises you, don't show that you don't have time for customers. Treat him with a relaxed tone and patient attitude, which is the best way to make the customer satisfied, even if you can't meet his requirements immediately. If the customer feels that you will try your best to help him, he will be very happy even if he has to wait a long time to meet his requirements, or even can't help him in the end.

　　 6、 Don't answer the phone when talking with the customer

　　 shopkeeper When talking with customers, try not to answer the phone if possible. Although most salesmen are very polite, they ask the other party for permission in the form of meeting before answering the phone. Generally speaking, the other party will be generous and say it's OK. But the other person will think in his heart: "It seems that the person on the phone is more important than me, why does he talk so long", so the salesperson will never answer the phone during the first visit or important visit.

　　 7、 Put more effort on those dissatisfied customers

"Thank you for informing me." You should answer a complaining guest like this. In fact, some research results show that only 10% of customers who are dissatisfied with your company say nothing, but will still come back to do business with you in the future! On the contrary, 90% of customers complain that they are dissatisfied, and finally get compensation and satisfactory service. They will still be your customers. When customers put forward their requirements, it is also an important moment to deal with the relationship between the company and customers. If handled well, it is easier for customers to trust the company. Therefore, we must make sure that customers can easily contact you in case of problems. The more they look for you, the more chances you will have to retain them and make them your regular customers.

　 8、 Don't give up any dissatisfied customer

An excellent salesperson knows very well that customers' ideas are always changing. It is useless to ask customers' preferences and introduce all products to them. Just after reaching an agreement with him, he immediately changed his mind to buy another product. The same is true for providing services to customers: sometimes five minutes of conversation is enough to make a person complain and threaten to go to your competitors Regular customers Calm down and sign a new contract with you.